Privacy Policy

1. Who we are

Crosspath Coaching is a career coaching service operated by Laura. Our email address is laura@crosspathcoaching.com. We are the data controller for the personal data we collect through this website and our coaching services.

2. What data we collect

We may collect the following personal data:

• Your name, email address, phone number, and any message you send us via our contact form or enquiry
• Your name and email address when you request a free resource or download from this website
• Information you share during coaching sessions (kept strictly confidential)
• Technical data such as your IP address, browser type, and pages visited (collected automatically via cookies)

3. How we use your data

We use your personal data to:

• Respond to your enquiry and arrange coaching sessions
• Provide career coaching services
• Send you relevant follow-up communications (only with your consent)
• Improve our website and understand how visitors use it

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

• Consent — when you request a free resource or download, or agree to cookies. You may withdraw consent at any time by contacting us.
• Legitimate interests — when you submit an enquiry or contact form, so that we can respond to your request. We have assessed that this processing does not override your rights and freedoms.
• Contract performance — to deliver coaching services you have purchased
• Legitimate interests — to improve our website and understand how visitors use it

5. Free resources and downloads

When you request a free resource from this website (such as a downloadable guide or workbook), we collect your name and email address. This data is used solely to deliver the requested resource and to notify us that a request has been made.

The lawful basis for this processing is consent. We will not use your email address for marketing or promotional communications without your separate and explicit consent. Your details are retained for up to 24 months, after which they are securely deleted. You may request deletion of your data at any time by contacting us.

6. Contact and enquiry forms

When you submit a contact or enquiry form on this website, the details you provide (including your name, email address, and message) are sent directly to Laura by email so that she can respond to your enquiry. The lawful basis for this processing is legitimate interests — it is necessary for us to receive and respond to your enquiry.

Contact form data is retained for up to 12 months. If you proceed to a coaching engagement, relevant information will be retained for up to 3 years following the end of that engagement.

8. How we store and protect your data

Your data is stored securely using industry-standard encryption and security measures on third-party cloud infrastructure based in the UK or EEA. We retain your personal data only for as long as necessary for the purpose it was collected, as set out in the relevant sections above. Coaching session notes are retained for up to 3 years following the end of a coaching engagement.

9. Third-party sharing

We do not sell your personal data to any third parties. We may share your data with trusted service providers who help us operate our website and deliver our services (e.g. email delivery, hosting), but only where necessary and subject to appropriate data protection agreements.

10. Cookies

Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (with your consent) to understand how visitors use our site. You can manage your cookie preferences at any time using the cookie banner on our website.

11. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at laura@crosspathcoaching.com. You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

12. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.